These terms apply to your use of ridgewelldiagnostics.com and to any testing services provided by Ridgewell Diagnostics ("Ridgewell", "we", "us"). By submitting a request, placing an order or sending a sample, you agree to them.
1. Orders and quotes
- Orders are confirmed once we issue a quote with a reference number and you accept it.
- Prices are in US dollars (USD) and exclude any applicable sales tax. Published prices may change, but the price on your confirmed quote is the one that applies.
- Payment terms are stated on your quote. We may require payment before testing begins.
2. Your responsibilities for samples
When you send a sample, you confirm that:
- You are legally permitted to possess and ship it.
- It is not a human or animal specimen (such as blood, tissue or urine), is not infectious, and is not radioactive or explosive.
- You have described it accurately, including any known hazards.
- It is packaged securely and labelled with your reference number.
You are responsible for shipping costs, customs paperwork, duties and the risk of loss or damage until the sample is received and accepted at our lab.
3. Sample acceptance
We may decline any sample that is unsafe, unlabelled, damaged, insufficient for the requested analyses, or that we are not permitted to handle. If we decline a sample, we will contact you about your options. Our Refund Policy explains how charges are handled in that case.
4. Testing and turnaround
- We choose the methods and instrument settings we consider appropriate for each analysis.
- Turnaround estimates begin when a sample is accepted and are estimates, not guarantees.
- Endotoxin and sterility analyses require a separate sealed vial. Testing an opened or shared vial may affect those results.
5. What results mean
- Results apply only to the sample tested, as received. They do not certify other vials, lots or products unless those were tested as part of a Conformity analysis.
- Every measurement has limits of detection and uncertainty. A "not detected" result means the analyte was below our detection limit, not that it is completely absent.
- Screening results, including the fentanyl screen and sterility PCR, indicate the presence or absence of what they target. They are not a full safety assessment.
6. Questioning a result
If you believe a result is wrong, contact us within 30 days of receiving the report. We will review our data and, where sample remains, may repeat the analysis. If we find a laboratory error, we will correct the report and retest at no charge. If the original result is confirmed, a retest is billed at our standard price.
7. Sample retention and disposal
Any remaining sample is kept for 30 days after the report is issued so that questions can be investigated, then destroyed. Samples are not returned unless agreed in writing before testing, at your cost.
8. Controlled or prohibited substances
If a sample is found to contain a controlled or prohibited substance, we may stop testing, keep the material, and comply with any legal duty to report or surrender it. Fees for work already performed remain payable.
9. Using your report
- Reports are issued for the person who placed the order. You may share a report in full.
- You may not alter a report, present only selected parts in a misleading way, apply it to a different lot or product, or suggest that Ridgewell endorses any vendor or product.
- We may withdraw or publicly flag any report that has been altered or misused.
- The Ridgewell name and logo may not be used in advertising without our written permission.
10. Confidentiality
We keep your samples, results and order details confidential as described in our Privacy Policy.
11. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to a service is limited to the fees you paid for that service. We are not liable for indirect or consequential losses, including lost profits or decisions made based on a report. Nothing in these terms limits liability that cannot be limited under applicable law.
12. Indemnity
You agree to cover our reasonable losses arising from inaccurate sample information you provide, samples you were not permitted to send, or misuse of our reports.
13. Events outside our control
We are not responsible for delays or failures caused by events beyond our reasonable control, including courier delays, severe weather, utility outages, instrument failure or samples that damage equipment.
14. Website
Website content is provided for general information and may change without notice. You may not use the site for unlawful purposes or attempt to interfere with its operation.
15. Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts located in San Diego County, California.
16. Changes
We may update these terms. The version in effect when you confirm an order applies to that order.
17. Contact
info@ridgewelldiagnostics.com
Ridgewell Diagnostics, San Diego, California