Ridgewell Diagnostics ("Ridgewell", "we", "us") is an analytical testing service based in San Diego, California. This policy explains what personal information we collect, why we collect it, and the choices you have, including your rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the "CCPA").
1. Information we collect
- Contact details you give us, such as your name, email address, organization and any phone number.
- Order and sample details, including the analyses requested, sample descriptions, lot numbers, shipping information and correspondence about your order.
- Payment information needed to invoice you and confirm payment. Card details are handled by our payment processor; we do not store full card numbers.
- Technical information collected automatically when you visit our website, such as IP address, browser type, device type and pages viewed.
2. How we use it
- To answer enquiries and prepare quotes.
- To receive, track and test your samples and deliver your Certificate of Analysis.
- To invoice, process payments and keep business and tax records.
- To maintain laboratory quality records and investigate any result you question.
- To keep our website secure and understand how it is used.
- To meet legal obligations.
We only send marketing emails if you have opted in. Every marketing email includes a way to unsubscribe, and we honor unsubscribe requests promptly as required by the CAN-SPAM Act.
3. Consent
By contacting us or placing an order, you agree to our use of your information for the purposes above. You may withdraw that agreement at any time by emailing us, subject to legal or contractual limits. If you do, we may be unable to complete an order that is in progress.
4. Your test results
We may use test data with all identifying details removed to monitor method performance and laboratory quality.
5. Sharing your information
We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising. We share it only with:
- Service providers who help us operate, such as email delivery, website hosting, payment processing and couriers, and only as needed for their task.
- Authorities, where we are legally required to disclose information.
- A successor organization if our business is sold or merged, under the same protections described here.
Our service providers store and process information in the United States and may do so in other countries. We require them to use it only to provide services to us and to protect it to a standard comparable to this policy.
6. Cookies
Our website uses only the cookies and similar technologies needed to run the site and understand basic usage. You can block or delete cookies in your browser settings; the site will continue to work.
7. Retention
We keep order records, test data and reports for as long as needed to support your results and meet laboratory quality and tax obligations, generally up to seven years. Enquiries that do not lead to an order are deleted within two years. Physical samples are handled under our Terms of Service.
8. Security
We use reasonable administrative, technical and physical safeguards, including restricted access and encrypted connections. No system is perfectly secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you and the relevant authorities as required by California and other applicable law.
9. Your rights
Depending on where you live, and in particular if you are a California resident, you have the right to:
- Know what personal information we collect, use and disclose, and get a copy of it.
- Correct inaccurate personal information.
- Delete personal information we are not required to keep.
- Opt out of the sale or sharing of personal information. We do not sell or share it, so there is nothing to opt out of.
- Not be treated differently for exercising any of these rights.
To make a request, email info@ridgewelldiagnostics.com. We will verify your identity before acting on it and respond within 45 days. You may also use an authorized agent to make a request on your behalf.
10. Children
Our services are intended for adults conducting research. We do not knowingly collect information from anyone under 18.
11. Changes
We may update this policy. The effective date at the top shows when it last changed. Significant changes will be highlighted on this page.
12. Contact
Privacy questions can be sent to our privacy contact at info@ridgewelldiagnostics.com.
Ridgewell Diagnostics, San Diego, California